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Import Micro Content from Excel

Create Flare micro content files (.flmco) from Excel spreadsheets, making it easier to manage FAQ-style content, chatbot responses, and knowledge base articles.

To import micro content​

  1. Prepare an Excel file with two columns:
    • Column A: Micro content phrase (the question or search term)
    • Column B: Micro content response (the answer or content)
  2. Include a header row in your Excel file.
  3. Click Import Micro Content from Excel in the Micro Content group on the Import tab.
  4. Select your Excel file.
  5. Choose where to save the .flmco file.
  6. Click OK.
  7. The micro content file is created and opens in Flare.

Excel Format Example​

PhraseResponse
How do I reset my password?To reset your password, click the "Forgot Password" link on the login page.
What are your business hours?We're open Monday-Friday, 9 AM to 5 PM EST.
How do I contact support?Email support@example.com or call 1-800-555-0100.

Tips​

  • Use clear, natural language for phrases (how users will search)
  • Keep responses concise but complete
  • Include common question variations as separate entries
  • Test your micro content in Flare's built-in preview
  • Update your Excel file and re-import when content changes

Use Cases​

  • Create FAQ systems
  • Build chatbot knowledge bases
  • Import help desk articles
  • Convert existing Q&A documents
  • Maintain micro content in Excel for easier editing

Benefits​

  • Edit content in familiar Excel environment
  • Collaborate with SMEs who prefer spreadsheets
  • Version control your source Excel files
  • Bulk edit and manage micro content efficiently
  • Quick updates and re-imports